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Shipping Policy

FREE SHIPPING ON ALL ORDERS OVER $100 
All orders over $50 are shipped free. Our warehouses are strategically located around the country which enables us to reach 98% of the U.S. population within 1-2 business days. In order to ensure we can continue to provide our customers the experience, service and pricing they expect, we have the minimum order of $100 to allow us to absorb the regularly changing freight costs. This allows us to ensure we continue to provide our customers 1-2 business day delivery, high powered online tracking tools and consistent pricing. All orders under $100 will be charged a flat $8.00 shipping fee. 

CAN YOU WAIVE THE MINIMUM ORDER REQUIREMENT FOR BUSINESS ACCOUNTS?
Simple answer is yes. We understand in the business world at times there may be a need for something causing the order to be under $50. If you are a business and have an average order size over $50, we can waive the minimum order fee for your account. To learn more or request your account be waived the minimum order fee, contact our customer service team at 866-332-9630 or [email protected]

DELIVERY TIMES
All orders within the continental United States (the lower 48 states) will take 1-2 business day to arrive. However, there is not guarantee of delivery within that time frame. Occasionally a local warehouse within the 1-2 day delivery time frame to your ship to address may have low or limited stock on your ordered items. This will cause our system to pull your order from the closest alternative warehouse which then can cause the order to take up to 4-5 business days. Guaranteed next day or 2 day delivery is available with an additional shipping charge. In order to request a next day delivery, contact our customer service team at 866-332-9630 or [email protected]

WHO IS DELIVERING MY ORDER?
Most of our shipping is ground-based with UPS or FedEx; however we have desktop delivery available for our customers within the Pacific Northwest. We can also personally place your items (i.e. copy paper) into your stock room via request. 

SPLIT SHIPMENTS
While we ship out your entire order all at once and aim to ship complete, products may be delivered in separate shipments from multiple warehouses which may affect delivery times. If you receive a delivery or a partial order, the rest of the order may arrive the same day via another courier or the following day. Estimated delivery times are considered standard delivery times and are not guaranteed. 

WHERE WE SHIP
Our shipping policy covers the continental United States (the lower 48 states). All orders outside the continental United States will be charged individual shipping charges depending on the ship to address. This includes but not limited to Alaska, Hawaii, Guam, Puerto Rico, APO/FPO addresses. If you would like to verify the shipping cost to any delivery's outside the lower 48 states, contact our customer service team at 866-332-9630 or [email protected]

FREIGHT ORDERS
Freight shipping costs are "dock to dock" deliverers and do not include inside delivery or lift gates. If you are placing a large freight order (i.e. the delivery is large items such as furniture, pallet products, pallet of paper, etc.), be sure to make the appropriate accommodations on your end. If you need loading dock help, a lift gate or require inside delivery for a freight order, please contact us prior to placing your order so we can make the arrangements for you (inside delivery or lift gate requests for fright orders will be charged and additional shipping charge). To request more information prior to placing your order, contact our customer service team at 866-332-9630 or [email protected]

OUR COMMITMENT
We are committed to providing you the best customer experience and service we can. If for any reason you have to cancel or change an order our customer service team will do the best we can to accommodate you. We are flexible and want to help our clients, but this policy is in place to protect our process and ensure we can provide our customers continual service and competitive pricing. If you have any questions regarding an order or this policy, contact our customer service team at 866-332-9630 or [email protected]

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